ProForm 5.0 White Centrex Información técnica Pagina 2
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- Tabla de contenidos
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Valorado. / 5. Basado en revisión del cliente
1. Introduction ......................................................................................................................................................................................................... 12
1.2. Features ........................................................................................................................................................................................................ 13
1.2.1. Hosting .................................................................................................................................................................................................. 14
1.2.2. SIP ......................................................................................................................................................................................................... 14
1.2.3. Codecs ................................................................................................................................................................................................... 16
1.2.4. IP Centrex ............................................................................................................................................................................................. 17
1.2.5. Call Center ............................................................................................................................................................................................ 17
1.2.6. Accounting ............................................................................................................................................................................................ 18
1.2.7. Routing .................................................................................................................................................................................................. 18
1.2.8. Billing ................................................................................................................................................................................................... 19
1.2.9. Calling Card .......................................................................................................................................................................................... 20
1.2.10. H323 .................................................................................................................................................................................................... 20
1.2.11. VoIP-GSM .......................................................................................................................................................................................... 21
1.2.12. Tunneling and encryption ................................................................................................................................................................... 23
1.2.13. Management ........................................................................................................................................................................................ 23
1.2.14. Limitations .......................................................................................................................................................................................... 24
1.2.15. Known issues ...................................................................................................................................................................................... 24
1.3. Contact and tech support .............................................................................................................................................................................. 24
2. Modules............................................................................................................................................................................................................... 24
2.1.1. SIP Stack ............................................................................................................................................................................................... 25
2.1.2. H323 Stack ............................................................................................................................................................................................ 25
2.1.3. SIP-H323 converter .............................................................................................................................................................................. 25
2.1.4. Media Server ......................................................................................................................................................................................... 25
2.1.5. Routing .................................................................................................................................................................................................. 25
2.1.6. Billing ................................................................................................................................................................................................... 25
2.1.7. Alerting and daily report ....................................................................................................................................................................... 25
2.1.8. Virtual Servers ...................................................................................................................................................................................... 25
2.1.9. Call Center ............................................................................................................................................................................................ 25
2.1.10. Watchdog service ................................................................................................................................................................................ 26
2.1.11. HTTP service ...................................................................................................................................................................................... 26
2.1.12. Direct command interface ................................................................................................................................................................... 26
2.1.13. Enduser web portal ............................................................................................................................................................................. 26
- Mizu Softswitch 1
- Administrator’s Guide 1
- 1. Introduction 12
- 1.2. Features 13
- 1.2.1. Hosting 14
- 1.2.2. SIP 14
- 1.2.3. Codecs 16
- 1.2.4. IP Centrex 17
- 1.2.5. Call Center 17
- 1.2.6. Accounting 18
- 1.2.7. Routing 18
- 1.2.8. Billing 19
- 1.2.9. Calling Card 20
- 1.2.10. H323 20
- 1.2.11. VoIP-GSM 21
- 1.2.13. Management 23
- 2. Modules 24
- 2.1.16. Other components 27
- 3. Maintenance Tasks 28
- 3.2. Gateway quick setup 29
- 3.5.1. About 30
- 3.5.2. What is a backup? 31
- 3.5.5. Database maintenance 32
- 3.5.6. Saving recorded voice 33
- 3.5.8. Disaster recovery 33
- The next window will appear 34
- 3.5.13. Tools and scripts 36
- 4. Administration 37
- 4.1.3. MManage Framework 38
- 4.1.4. Import-Export Wizard 40
- 4.2. Monitoring 41
- 4.2.1. Current Calls 41
- 4.2.3. Basic Statistics 42
- 4.2.4. Advanced Statistics 43
- 4.2.5. Disc. Reasons 46
- 4.2.6. Line Monitor 47
- 4.2.7. Capacity Check 47
- 4.2.8. System Load 47
- 4.2.9. Server Console 47
- 4.2.10. Server Monitor 48
- 4.2.11. Logs 48
- 4.1.12. Analyze 49
- 4.1.13. CDR Records 49
- 4.3.14. Balance 52
- 4.3. Access 52
- 4.3.1. Users 52
- 0-Unknown 60
- 1-Not applicable 60
- 2-In Progress 60
- 3-Active 60
- 4-Terminated 60
- Default users: 63
- 4.3.2. Devices 64
- 4.3.3. Groups 65
- 4.3.4. Ownership 65
- 4.3.5. User authorization 65
- Basic authorization 66
- Access numbers 66
- IVR authentication 66
- User rights 68
- Normalize numbers 70
- Caller ID Settings 72
- 4.4.6. Prefix rules 76
- 4.4.7. Dial Plans 76
- 4.4.8. Blacklisting 79
- 4.4.9. Access Lists 79
- 4.4.10. Routing 79
- 4.4.11. Routing workflow 81
- 4.4.12. RADIUS 84
- 4.4.13. BRS 84
- 4.4.14. Failowering 87
- 4.4.15. Channel reservation 89
- 4.4.16. Number portability 89
- 4.5. Billing 90
- 4.5.1. Price Settings 90
- Field descriptions: 91
- 4.5.2. Price List 93
- 4.5.3. Billing 93
- 4.5.4. Currency Conversion 96
- 4.5.5. Finances 96
- 4.5.6. Pin codes 96
- 4.5.7. The billing process 97
- 4.5.9. Environment variables 100
- 4.5.10. Payments 100
- 4.5.11. Resellers 103
- 4.5.12. Promotions 104
- 4.5.13. Notes 105
- 4.6. GSM/SIM Platform 105
- 4.6.1. SIM Packets 105
- 4.6.2. Gateways 107
- 4.6.3. Engines 107
- 4.6.4. GSM Channels 107
- 4.6.5. SIMCards 112
- 4.6.6. Credits 113
- 4.6.7. SIM Distribution 113
- 4.6.8. SIM Utilization 113
- 4.6.9. New Simcard 113
- 4.6.10. New Charge Card 113
- 4.6.11. SIM Bank 114
- 4.7. Other -MManage 114
- 4.7.1. Configurations 114
- 4.7.2. Direct Query 128
- 4.7.3. Voice Here 128
- 4.7.4. Test Call 129
- 4.7.5. Rfile system 129
- 4.7.6. Rdesktop 129
- 4.7.7. DB Admin 129
- 4.7.8. Web Admin 129
- 4.8. Gateway Configuration 131
- 4.8.1. Phone Settings 131
- 4.8.4. Watchdog settings 138
- 4.8.5. Other settings 139
- 4.9. Call Center 142
- 4.9.1. Users 142
- 4.9.2. Campaigns 142
- 4.9.3. Scripts 143
- 4.9.4. GUI Designer 147
- 4.9.5. Quotas 148
- 4.9.6. Presentations 149
- 4.9.7. Checklist 149
- 4.9.8. Clients 149
- 4.9.9. Campaign Clients 150
- 4.9.11. Predictive dialer 153
- 4.9.12. Outgoing callback 154
- 4.9.13. Incoming calls 154
- 4.9.14. Keywords 156
- 4.10. MAgent 159
- 4.10.1. Login 159
- 4.10.2. Manual Call 160
- 4.10.3. Calls from database 161
- 4.10.4. Automatic calls 161
- 4.11.1. Call Rerouting 162
- 4.11.2. Ring Groups 162
- 4.11.3. Caller ID 162
- 4.11.4. DTMF 162
- 4.11.5. Call Hold 163
- 4.11.6. Call Forward 163
- 4.11.7. Call Transfer 164
- 4.11.8. Three-Way Calling 164
- 4.11.10. Call Take-Over 165
- 4.11.11. Conference Calls 165
- 4.11.12. Voice Mail 165
- 4.11.13. Voice Recording 165
- 4.11.14. IVR 166
- 4.11.15. Callback number 168
- 4.11.16. Callback services 168
- 4.11.19. Virtual Servers 171
- 4.11.20. Other features 171
- 4.12. Additional modules 171
- 4.12.1. Calling-Card 171
- 4.12.2. SMS 171
- 4.12.3. SMS callback 172
- POST / HTTP/1.1 173
- Host: 99.99.99.99:8084 173
- 4.12.4. Web portal 174
- 4.12.5. Resellers 175
- 4.12.6. Call-shops 178
- 4.12.7. Softphone 178
- 4.12.8. Webphone 178
- 4.12.10. SIM-Bank 179
- Technical Details: 180
- 4.12.11. H.323 181
- Encryption 183
- 5.3. Using Netmeeting 186
- 5.6. Typical Cisco Config 187
- 5.25. Too slow MManage 190
- Message Rules types: 194
- 5.59. How is VAT handled? 196
- 5.62. Basic callcenter tasks 197
- 5.63. Abbreviations 198
- 5.64. Codecs 199
- 5.68. Fax detection 201
- 5.69. Fax settings 201
- 5.70. License limitations 201
- 5.73. Sales commissions 203
- 5.86. Mizu Server security 208
- 5.98. Compatibility issues 217
- 5.101. Reseller checklist 219
- 5.105. How to setup PayPal? 224
- 5.107. Server clustering 227
- 5.110. Database file usage 232
- webphone.jar 233
- 5.115. Pricing speedup 236
- 5.116. Shared DID’s 237
- 5.117. Server supervisor 237
- 5.124. Enable session-timer 242
- 5.125. Reseller rights 242
- 5.126. Server ini file 243
- 6. Links 244
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